Effective date: July 8, 2026
This Privacy Policy explains how Goat Home Services LLC, doing business as Drain Goats Plumbing (“we,” “us,” or “our”), collects, uses, and shares information when you visit draingoatsplumbing.com, use our AI assistant, request a quote, or hire us for plumbing service.
Information you provide: your name, phone number, email, service address, and details about your plumbing issue when you submit a form, book service, or contact us. Payment information is collected and processed by our scheduling and payment provider (HousecallPro); we do not store full card numbers ourselves.
Information collected automatically: when you visit our site, we and our analytics providers collect standard technical data — such as IP address, device and browser type, pages viewed, and referring source — using cookies and similar technologies (for example, Google Analytics).
AI assistant: if you use our on-site AI assistant, the questions and messages you type are processed to generate responses and may be reviewed to improve our service. Please do not enter sensitive personal information into the assistant.
Reviews: reviews you leave on third-party platforms such as Google may be displayed on our site.
We use your information to respond to inquiries and provide quotes; to schedule, perform, and follow up on plumbing services; to process payments and warranties; to improve our website and customer experience; to send maintenance reminders, seasonal tips, or promotions only if you opt in; and to comply with our legal obligations.
We do not sell your personal information. We share it only with service providers who help us operate — such as HousecallPro (scheduling and payments), Google (analytics), Netlify (website hosting), Anthropic (the AI assistant), and our reviews-display provider — who may use it only to provide services to us. We may also disclose information when required by law or to protect the rights and safety of our customers, our company, or others.
We use cookies and analytics tools (including Google Analytics) to understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings; some features may not work as intended if you do.
If you provide your phone number, we may send you service-related messages about your job. With your consent, we may also send promotional or reminder texts. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP. We follow applicable telemarketing and text-messaging laws.
If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect and how we use it; to request access to or deletion of your information; to correct inaccurate information; and to opt out of the “sale” or “sharing” of your information (note that we do not sell your information). We will not discriminate against you for exercising these rights. To make a request, contact us at contact@draingoats.com or (818) 350-3549. We may need to verify your identity before responding.
We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our site and services are not directed to children under 13, and we do not knowingly collect personal information from them.
Our site may link to third-party websites, such as our online booking provider. We are not responsible for the privacy practices of those sites.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated policy on this page.
Goat Home Services LLC dba Drain Goats Plumbing
Porter Ranch, CA
Phone: (818) 350-3549
Email: contact@draingoats.com
